Welcome to our Support

Overview

If your WSIB-issued system needs repair under warranty, Microcad arranges the return at no cost to you. Shipping is covered both ways.

What We Send You

You will receive a return kit containing:

• An inflatable protective packaging bag (the "inflate")
• A prepaid return waybill
• A loaner system, when required, for you to use while yours is being repaired

In some cases, if you still have all of your system's original packaging and boxes in good condition, we may email you a prepaid waybill instead of sending a kit. Pack your system securely in its original packaging, include the original charger, and follow the waybill and drop-off steps below.

Before You Send Your System

• Back up any personal files — data may be wiped as part of the repair or replacement process.
• Remove your Windows sign-in password, or provide it to us, so we can begin diagnosing right away.
• Remove any USB drives, discs, or personal accessories not needed for the repair.
• If you received a loaner, hold on to it while your system is being repaired — do not send it back with your system.

Packing Your System

1. Place your original system inside the inflate.
2. Include your original charger — it is required to test and complete the repair.
3. Pack the inflate into the box your loaner or return kit arrived in.

Using the Return Waybill

• To avoid issues with the carrier, place the provided return waybill over top of the label used to ship the package to you.
• If that is not possible, scribble out all barcodes on the original label — this is usually acceptable to the carrier.
• If your waybill was emailed to you, print it and attach it to the outside of your original box.

Dropping It Off

Drop the package off at a location for the carrier shown on your waybill and keep your receipt or tracking number. If you can't get to a drop-off location, a pickup can usually be arranged by calling the number on the waybill or through the carrier's website.

After We Receive It

Your unit is inspected, then repaired or replaced with a like-for-like unit of equal or greater specification, and returned to you. Turnaround time will depend on parts availability.

Need Help?

• Reply to your ticket email and our team will follow up.
• Call us at 1-800-948-3572 ext. 3.
• Email WSIB@microcad.ca.
• Help Centre — find answers to common questions, like Office activation and your equipment warranty, in our WSIB Help Centre.